DEPARTMENT: HUMANITIES AND LANGUAGE EDUCATION.
SUBJECT: ENGLISH
ACADEMIC YEAR: 2024
SEMESTER: 1
SECTION ONE: GRAMMAR (20)
I. Write the correct form of the verbs in brackets. 4 Marks
- would you mind...............(share) an office with me?
- We all have to participate in...........(improve) the quality of our services.
- The music for "The Marriage of Figalo"..............(write) by Mozart.
- We look forward to.............(hear) from you.
II. Choose the right tense form and write it in the space provided. 6 Marks
Last night I............(have seen/saw) an interesting programme an TV. It..........(have been/was) a new way of teaching science subjects to school children. For three years now at a school in Kigali...............(is teaching/has been teaching) in this way to some students, and these students..........(have done/did) Significantly better in examinations than ordinary students. It...............(is working/works) like this: Students............(are not only learning/not only learn) about science, but are taught to think about their own way of thinking.
III. Complete the text with a, an, the, or no article (x). 5 Marks
A man arrived at the seaside hotel where he had made............reservation rather late at...............night. All..........lights were out, so he knocked on..........front door. After............... long time,.............light Appeared in............upstairs window and...........old woman called out, "Who are you?" "I am staying here!".............man replied. "Well, stay there then," she shouted, and slammed.......window shut.
SRCTION TWO: VOCABURARY (10 MARKS)
I. Write the opposite of the word in the space provided. 5 Marks
- Many:
- Strong
- Increase:
- Different:
II. Complete the sentences with the correct form of the world in brackets.
1.She has a very...........personality and likes being with people (please)
2.She can be............when she wants to, but sometimes she's just plain rude (rude)
3. I've never seen anyone so...............and always wanting to be the first (enthusiasm)
4. To be a good house you need to be..............(energy)
5. He's just been voted the most hotelier of the year..............(success)
3. I've never seen anyone so...............and always wanting to be the first (enthusiasm)
4. To be a good house you need to be..............(energy)
5. He's just been voted the most hotelier of the year..............(success)
SECTION THREE: LINGUISTICS.
Explain the following linguistic concepts. 5 Marks
- Morpheme:
- Phonology:
- Morphology:
- Syntax:
- Psycholinguistics:
SECTION FOUR: READING.
Read the article and answer the questions below:
Is everything all right, sir? Feel free to complain.
Hobson's choice has taken on an added meaning at Blew Restaurants, the chain of more than 230 steak Houses owned by Grand Metropolitan.
Nowadays, if you don't like what is provided in your menu, you don't pay. And that covers the service too.
Slow waitresses, soup spilling waitresses, and 'please make up your mind' waitresses are out.
Under what Blew Restaurants call customer service guarantee, customers who complain about either The meal or the service have their bill torn up. One of the intentions is to get round the traditional British habit of not complaining, but not going back.
A survey conducted by Blew Restaurants found out that 60 per cent of dissatisfied customers said that They wouldn't go back to an offending restaurant. To break down this reserve, the scheme was initiated By a group of Blew Restaurants managers and tried out in the north of England, where results were Sufficiently encouraging to spread the scheme to the rest of Britain.
Armed with this knowledge and thinking that it didn't seem too difficult to get a free meal, I descended On Blew the Blew Restaurants inn at Wimbledon, where my waitress was Martha, who failed to Provide me with an opportunity to use the repertoire of "waiter, there's a fly in my soup" jokes I had Rehearsed beforehand. The food proved a match for the service. Simon Smith, and manager, told me he Had pleasantly pleased at a lack of unscrupulous customers trying to take advantage of the scheme. Complaints had generally been justified.
In facts, some people who did complain had to be persuaded to leave the bill to him. Many had nor even Realized the scheme was operating.
"We're finding that those who complained and had their bills torn up are returning bringing others with them. In the first five weeks we lost £1,000 in unpaid bills, but we're getting a lot of favorable publicity By word of mouth.
"I am sure we'll keep more customers longer this way"
A. Decide whether these statements are true (T) or false (F), according to the passage. 6 Marks
1.The scheme was the brainchild of Blew Restaurants marketing department.
2. The scheme was introduced because Blew Restaurants was losing a lot of customers.
3. The scheme was introduced because Britain people never complain.
4. Blew Restaurants wanted customers to complain if they were dissatisfied.
5. Customers who complained didn't know their bill would be torn up.
6. The quality of the food at Wimbledon was even better than the services
7. The scheme had to be abandoned because it was abused.
3. The scheme was introduced because Britain people never complain.
4. Blew Restaurants wanted customers to complain if they were dissatisfied.
5. Customers who complained didn't know their bill would be torn up.
6. The quality of the food at Wimbledon was even better than the services
7. The scheme had to be abandoned because it was abused.
B. Could such scheme operate in restaurants in Rwanda/ your country? Explain your answer in the form of a short paragraph. 4 Marks.
SECTION FIVE: WRITING 10 MARKS.
Choose any of the following topics and write about it in about 250 words.
- The bast day in my life
- The wedding, part, any celebration you attended recently.
Credit: University Of Rwanda, For more equerries refer our disclaimer page here
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